Return Policy

Return Policy

We hope you love your purchase. Please inspect your items immediately upon delivery. Contact us within 2 business days of delivery for any defects or issues. We understand that sometimes things just don't work out. If you wish to make a return, please read our return policy below. 

Customer Service Email: CowanCouture.LLC@gmail.com

Cowan Couture is not responsible for lost or stolen packages. Please contact your local post office for assistance in locating your package.

Returns must be postmarked within 12 business days of the delivery date. Due to a high volume of orders, we do not offer exchanges.
All returns will receive store credit in the form of an online gift card via email (less our original shipping cost with a max of $7).  Store Credit is just like cash and never expires. Please allow 2 business days for your return to be processed, after delivery.

We do not offer refunds, no exceptions. 

 

Return Eligibility Requirements

  • Items must be returned unworn, unwashed, scent and makeup free. This includes smoke, deodorant, and perfume scents.
  • Original tags (if applicable) must be attached & intact.
  • Returns must be postmarked within 12 business days of delivery.
  • Shoes must be returned in the original box inside of packaging to avoid damage to the box during shipment.

What is not eligible for a return

  • Our entire sale collection.
  • Anything marked "Final Sale" on your invoice
  • Accessories (Jewelry, Bags, Hats, Belts, Sunglasses, etc)
  • Bodysuits
  • Anything purchased with a discount of 25% or higher
  • Black Friday & Cyber Monday Deals

How To Return:

  • Return must be postmarked within 12 business days of delivery.
  • We do not issue prepaid return labels. You are responsible for the return costs. 
  • Any additional postage purchased is non-refundable
  • Please include your name and order number on the package for smooth processing.
  • We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.
  • Please allow 2 business days for your return to be processed after delivery
  • Store Credit will be emailed to the email address associated with the order.

Return Address:

Attn: Returns

Cowan Couture

1171 Escalante Dr

St. George, Utah 84790